Service Cloud®

Customer Service and Support Solutions

Reduce case resolution time and improve customer satisfaction with Vertiba’s Service Cloud Experts

Let Vertiba help you maximize customer loyalty and profits by capitalizing on every customer interaction. Vertiba will help you increase service quality while managing costs. Our contact center services will help you transform your organization to a social enterprise while optimizing agent productivity. Our experience with self-service communities will help your organization deflect calls, improve first call resolution and reduce case resolution time. As a result, you will see an improvement in overall customer satisfaction.

Vertiba has been recognized for expertise in Salesforce Service Cloud since the company was founded. Our first client project was a highly successful, yet complex, project for more 600 agents. Shortly thereafter, Salesforce acknowledged our skills by inviting us to a select Service Cloud specialty group. Since that time, Vertiba has completed more than 125 Service Cloud projects. As a result, we have covered every aspect of Salesforce’s service functionality across a wide array of industries. Vertiba has implemented Service Cloud for 1,000 agents in one call center, and several others that have hundreds of agents. Our implementations have included dozens of integration points, complex service level agreements, public facing knowledge bases, and one of the earliest implementations of Salesforce Lightning Field Service.

Service Cloud Expertise:

  • Live Agent Chat
  • Agent Console
  • Omni-channel
  • Customer Communities
  • Knowledge Base
  • Service Analytics

Read some client stories or contact us to discuss your situation and learn how we can help.

"We had Vertiba build our 311/CRM application and they did a fantastic job. I like their ValuePath, agile methodology and there was a lot of focus on the business and understanding their requirements. We are new to the Salesforce platform and they helped us with building up our knowledge along the way. They delivered an amazing application and it's because of Vertiba we learned that you really can create cool stuff with Salesforce.com! Thank you Vertiba!"
~ Dan George, Application Architect, City and County of Denver