Vertiba Support Services

Providing support for enhancements, system updates, or hot-fix items that need quick turnaround times.

Need an expert on call to troubleshoot an issue? Want an economical way to bulk load new users or add new fields? Need help with a new document integration, report or page layout? Have questions about Salesforce functionality?

With Vertiba OnDemand Premier Support for Salesforce you get a dedicated and certified Salesforce expert to help solve your tricky issues.  Our team is the perfect backstop for your internal Administrator who might occasionally need assistance.  It’s the ideal economic approach to quickly scale up your capabilities while only paying for the help you need.  Our experts will tackle any config, code, reporting or data challenge you face.

Our process is simple:

  1. Purchase a pre-paid block of hours that you can use as needed for Salesforce premier support until it’s used up (no minimums per month).
  2. Our team will tackle any type of Salesforce issue that can be addressed in 8 hours or less.  This includes configuration changes, workflows, data migrations, reporting,  and even smaller items requiring code (like triggers).  Challenges that require more than 8 hours, can be addressed with our project-based consulting team.
  3. Submit a ticket on Vertiba’s customer portal (built on Salesforce communities of course).
  4. The OnDemand team will respond within two days to either clarify the requirement or agree to a timeline for delivering the new functionality.
  5. Done!  The requested changes are completed in your Salesforce instance.

We have been using the Vertiba on-demand services for a while now and I am happy to report that the service and response times have been stellar. It is something I see us continuing to use.
Melina, Manager, Management Information Systems, Flatirons Solutions