Los Angeles County Metropolitan Transportation Authority is three companies in one. LA Metro serves as transportation planner and coordinator, designer, builder and operator for one of the country’s largest, most populous counties. Nearly one-third of California’s residents live, work and play within its service area. LA Metro transports more than 1.5 million boarding passengers on an average weekday. They have a fleet of 2,000 clean air buses in six rail lines. Also known as a construction agency, LA Metro oversees many buses, rail, highway and other mobility related building projects. Overseeing one of the largest public works programs in America, LA Metro is changing the urban landscape of the Los Angeles region. More than a dozens transit, highway and other mobility projects are under construction or in the planning stages.
One of those projects is the Transit Access Pass (TAP) Program (www.taptogo.net). With this program, LA Metro strives to improve transit services across all area LA transit authorities. Their goal is to enhance the self-service experience for patrons, improve usability and new capabilities for internal staff, and have a customer friendly site that efficiently works. LA Metro worked with Vertiba on the Salesforce platform to meet these goals.